Patient Journey
One documented, barrier-free journey — RxSolutions guides eligible patients from first contact through coordinated, continuous care.
Your care path
Five moments. One path from the counter to continuous care.
Five steps from walking in to ongoing coordinated care.
- 01
Access
Walk into an RxSolutions pharmacy and speak with a licensed pharmacist — the open door into coordinated care.
- 02
Assess
Eligibility and available benefits are verified so the right coverage and pathways are clear from the start.
- 03
Assist
Access medicines and healthcare benefits at a single convenient counter — without navigating the system alone.
- 04
Connect
Referrals and navigation support link patients to the right care partners across the network.
- 05
Continue
Care stays coordinated, comprehensive, and continuous — follow-through beyond a single visit.
When care gets complex
Same journey. Deeper assistance.
For cancer, cardiometabolic disease, dialysis, and other complex needs, Assist and Connect can open Kaagapay. Patient Access Navigators help eligible patients pursue available government medical assistance in the same visit — subject to applicable guidelines and approval processes.
Continue the continuum
Find a nearby branch, explore Universal Healthcare coverage, or start Kaagapay assistance.